Summary of Facility Monitoring
Facility Name: KINDERCARE #974 Date: 1/27/2023 Time: 2:50:08 PM
Case Number: K830004322


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Facility Name KINDERCARE #974 Director Erica Brewer
Location 1205 West Boyd St.

Norman, Oklahoma 73069 		E-Mail Address 300974@klcorp.com
Facility Phone (405) 360-6658 Fax
Current Star Level 5 Stars County of Facility Cleveland
DHS Licensing Specialist Serena Shoemaker DHS Licensing Specialist Phone Number (405) 694-1339
Facility Type Child Care Program
Capacity 120 Accept Subsidy Yes
Ages Accepted 0 - 11 Months, 12 - 23 Months, 2 Years, 3 Years, 4 Years, 5 Years
Service Provided Daytime Hours
Transportation


Monitoring Summary since 1/27/2020
Listed below are the non-compliances OBSERVED during a visit. The regulation, its description, the non-compliance observed according to the regulation, and a plan of corrective action are all provided. The column "NRS" indicates Numerous, Repeated and/or Serious non-compliances with Licensing Requirements.
Visit Date 1/13/2023 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectPlan To Correct DateNRS
340:110-3-281.1(i)(4)Ratios and group sizes. The applicable program-type ratios and group sizes, per OAC 340 Appendix GG - Ratios and Group Sizes are posted.Neither 3 year old classroom had ratio chart posted. Will put them up today. 01/13/2023No
340:110-3-281.1(i)(6)Weekly lesson plans. The program posts lesson plans with the dates and required content, per OAC 340:110-3-289(d). Classrooms may only share this item when the lesson plan is applicable to each classroom.Four classrooms did not have current lesson plans.Will post the lesson plans today. 01/13/2023No
340:110-3-284.2(b)(6)Position specific professional development. Master teachers obtain and maintain CPR and first aid certification requirements, per OAC 340:110-3-284(d). Master teachers obtain the certification within three months.One master teacher does not have evidence of having obtained current CPR/FA verification; another master teacher obtained non-approved online CPR/FA. Will have staff members obtain certification. 02/13/2023No

Visit Date 1/4/2023 Visit Type Partial Purpose of Visit Follow Up
No non-compliances observed

Visit Date 12/29/2022 Visit Type Partial Purpose of Visit Complaint
No non-compliances observed

Visit Date 11/28/2022 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectPlan To Correct DateNRS
340:110-3-282(a)(1)(C)(i)the program has submitted a criminal history review request to the Office of Background Investigations (OBI);OBI is not showing that a criminal history review request was submitted for one staff member since October. OBI will be submitted before training starts. 11/28/2022Yes
340:110-3-284.2(c)(3)Position specific professional development. Teachers obtain and maintain CPR and first aid certification requirements, per OAC 340:110-3-284(d). Teachers obtain the certification within three months.CPR/FA for one teaching staff member expired on 10/7/22. Staff member will enrolled in a course by: 12/11/2023No

Visit Date 11/9/2022 Visit Type Partial Purpose of Visit Complaint
No non-compliances observed

Visit Date 9/26/2022 Visit Type Full Purpose of Visit Periodic
No non-compliances observed

Visit Date 7/22/2022 Visit Type Partial Purpose of Visit Complaint
No non-compliances observed

Visit Date 7/11/2022 Visit Type Partial Purpose of Visit Complaint
No non-compliances observed

Visit Date 6/10/2022 Visit Type Partial Purpose of Visit Other
No non-compliances observed

Visit Date 4/27/2022 Visit Type Partial Purpose of Visit Follow Up
No non-compliances observed

Visit Date 4/8/2022 Visit Type Full Purpose of Visit Periodic
No non-compliances observed

Visit Date 3/31/2022 Visit Type Partial Purpose of Visit Complaint
No non-compliances observed

Visit Date 3/29/2022 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectPlan To Correct DateNRS
340:110-3-287SupervisionLicensing worker observed a teacher leaving two children on the playground by themselves. Ensuring that the face to name sheets are being used and make more checks at each blind spot to children didn't wander off. 03/29/2022Yes
340:110-3-288(c)(2)(C)yelling at a child out of anger or using harsh or profane language;Licensing worker heard teacher yelling at children to put their hands on the wall when she was taking them out to the playground. We have a transition book for the teachers to use during these time so will make sure the teachers are using these transitions. 03/29/2022Yes

Visit Date 12/1/2021 Visit Type Full Purpose of Visit Periodic
No non-compliances observed

Visit Date 11/17/2021 Visit Type Partial Purpose of Visit Complaint
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectPlan To Correct DateNRS
340:110-3-286(a)Ratios. Ratios mean the number of teaching personnel required to be physically present with a child or group of children per Oklahoma Administrative Code (OAC) 340 Appendix GG - Ratios and Group Sizes. Only teaching personnel count in ratios, unless the requirements specifically state otherwise. The program is required to maintain ratios at all times.Licensing discussed the non-compliance for ratios due to the classroom being over by 1 when licensing arrived to the classroom and then the teacher accepted another child making the classroom over by 2 while licensing was present and when she knew the classroom was already operating out of ratio. The ratio was then 10:1 w/ 1-1 year old. I will hold a staff meeting to make sure all staff understand ratios and how to communicate with families if they cannot accept a child due to ratios. 11/17/2021No

Visit Date 11/10/2021 Visit Type Partial Purpose of Visit Complaint
No non-compliances observed

Visit Date 11/3/2021 Visit Type Partial Purpose of Visit Complaint
No non-compliances observed

Visit Date 9/14/2021 Visit Type Partial Purpose of Visit Complaint
No non-compliances observed

Visit Date 8/16/2021 Visit Type Full Purpose of Visit Periodic
No non-compliances observed

Visit Date 8/3/2021 Visit Type Partial Purpose of Visit Complaint
No non-compliances observed

Visit Date 7/19/2021 Visit Type Partial Purpose of Visit Complaint
No non-compliances observed

Visit Date 7/8/2021 Visit Type Partial Purpose of Visit Complaint
No non-compliances observed

Visit Date 6/28/2021 Visit Type Partial Purpose of Visit Complaint
No non-compliances observed

Visit Date 5/4/2021 Visit Type Partial Purpose of Visit Complaint
No non-compliances observed

Visit Date 4/23/2021 Visit Type Full Purpose of Visit Complaint
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectPlan To Correct DateNRS
340:110-3-287(b)(1)recognize which children are assigned to their group; andLicensing observed, outside on the large playground, during the time the teacher was counting off her children, the teacher did not recognize and or know if a child was assigned to their group. Staff will update CSR's, Child supervision records, in the moment children are being transitioned to another classroom. 04/23/2021No

Visit Date 3/15/2021 Visit Type Full Purpose of Visit Complaint
No non-compliances observed

Visit Date 10/13/2020 Visit Type Partial Purpose of Visit Complaint
No non-compliances observed

Visit Date 10/5/2020 Visit Type Full Purpose of Visit Periodic
No non-compliances observed

Visit Date 8/13/2020 Visit Type Full Purpose of Visit Periodic
No non-compliances observed

Visit Date 3/5/2020 Visit Type Partial Purpose of Visit Complaint
No non-compliances observed

Visit Date 2/26/2020 Visit Type Full Purpose of Visit Periodic
No non-compliances observed




Substantiated Complaint Summary since 1/27/2020
Any complaint investigation that rises to the level of abuse/neglect is referred to OKDHS Child Welfare Services for screening and investigation. All other complaint allegations are investigated by Oklahoma Child Care Services. Only substantiated complaints are available for viewing online.
Complaint Received 7/11/2022
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-288(c)(1)(A)actions that could cause pain, such as shaking, hitting, striking with an object, spanking, swatting, thumping, pinching, popping, shoving, spatting, hair pulling, yanking, and slamming;Inappropriate Discipline: Physical- pulling and grabbing a child-SeriousTeacher named in complaint was terminated.Substantiated
340:110-3-288(c)(2)(C)yelling at a child out of anger or using harsh or profane language;Inappropriate Discipline: Psychological and Emotional- yelling-Serious upheld by grievanceSubstantiated

Complaint Received 4/5/2022
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-288(c)Inappropriate discipline. Personnel are prohibited from using or threatening to use inappropriate discipline.Inappropriate discipline: yelling Staff have been re-trained on appropriate tone of voice. Substantiated
340:110-3-288(c)(2)(C)yelling at a child out of anger or using harsh or profane language;Inappropriate discipline: yelling Staff have been re-trained on appropriate tone of voice. Substantiated

Complaint Received 3/29/2022
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-288(c)Inappropriate discipline. Personnel are prohibited from using or threatening to use inappropriate discipline.Inappropriate discipline: yelling - seriousStaff have been spoke to about appropriate tone of voice and re-trained on "transition" practices. Substantiated
340:110-3-288(c)(2)(C)yelling at a child out of anger or using harsh or profane language;Inappropriate discipline: yelling - seriousStaff have been spoke to about appropriate tone of voice and re-trained on "transition" practices. Substantiated

Complaint Received 11/3/2021
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-280(d)(3)(C)known minor injuries;Reporting - Parent was not notified, verbally or with an incident report, about a child's minor injuries.NTC due 12/3/21 received 1/18/22 Families will be notified of any injuries with an incident report, phone call, or both. Substantiated

Complaint Received 8/23/2021
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-284(c)(2)(C)demonstrate good judgment as evidenced by prudent and responsible behavior that reasonably ensures the health and safety of children;Staff. Judgment- the program does not provide an adequate number of staff in a classroom to ensure the health and safety of all children in care to include the care of a child with special needs. Original Plan of correction due to licensing by 10/1/2021 Upheld by grievance. Plan of correction due back 11/17/2021 The child was moved to a smaller ratio classroom to better support his needs.Substantiated
340:110-3-295(d)(6)Each dose administered is immediately documented per OAC 340:110-3-281.4(b).*Serious and Additional Non-Compliance Found During Investigation: Medication Administration: Program did not immediately document a medication that was administered. Original Plan of correction due to licensing by 10/1/2021 Upheld by grievance. Plan of correction due back 11/17/2021 We will document all medication administered to children on the medication form provided by OKDHS.Substantiated
340:110-3-280(d)(1)(D)administration of a life-threatening condition medication that is only administered as needed;Additional Non-Compliance Found During Investigation: Reporting: Program did not notify parent immediately of administration of a life-threatening condition medication.Original Plan of correction due to licensing by 10/1/2021 New Notice to comply sent. Due back 11/17/2021 We will document all medication administered to children on the medication form provided by OKDHS.Substantiated

Complaint Received 6/24/2021
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-287(d)Kitchen. Children are restricted from the kitchen, unless part of a planned, supervised activity.Supervision- Children have been cooking, cleaning, and assisting in the kitchen. Upheld by grievance. Plan of correction due back 11/17/2021. Resent - due back by 12/2/21. Received 11/30/21 - In the future, we will wait until an additional staff member is available to get needed supplies and not have the children accompany us into the kitchen.Substantiated

Complaint Received 3/9/2021
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-297(d)(3)(A)checked and changed per (a) of this Section;Diapering and Toileting- Personnel are not checking the child's pull-up hourly or changing them when the child exhibits behavior that suggests a wet or soiled diaperUpheld by grievance. Plan of correction due back 11/17/2021. Resent - due back by 12/2/21. Received 12/3/21 - We will check each child's pull-up hourly and change every 2 hours if still dry.Substantiated

Complaint Received 2/28/2020
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-284(c)(2)(C)demonstrate good judgment as evidenced by prudent and responsible behavior that reasonably ensures the health and safety of children;staff--judgment--program staff did not accompany child when taken by ambulanceNTC sent to program 3/10/20 5/8/20--We will continue to supervise children in our care at all times. We will continue to trust the decisions made by medical personnel in all given situations and follow DHS guidelines in accordance to their own policies. Substantiated



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