CCLS Complaints Summary Definitions
A finding of substantiated is made when a weighing of the information obtained during the investigation clearly indicates the facility violated any licensing requirements or the Child Care Facilities Licensing Act.
A finding of ruled out is made when a weighing of the information obtained during the investigation clearly indicates there was not a violation of any licensing requirement or the Child Care Facilities Licensing Act.
A finding of unsubstantiated is made when the information does not lead to a definite conclusion because there is insufficient or conflicting information on which to conclude that a violation occurred, or information needed to make a finding is unavailable.